Shop policies


CONTACT :

Bel’s Mini World
Sutton Coldfield

Telephone number : 07758 952212

Email contact : bel [!at] belsminiworld.co.uk_

TERMS OF USE :

My Tiny Creations

Hi, I’m Bel

All my miniatures, jewellery and other different lovely mini-projects are carefully sculptured by myself. That includes each step from the sculpting to the assembling. I also prepare the orders and answer e-mails myself.

Due to the handmade nature of my work, slight variations are normal as all the creations are unique pieces. The materials that I use are polymer clay, wood and others when needed. The jewellery is assembled using different kinds of materials. Each product description usually states what materials are used.

All the items displayed on my website are for adult collectors and are not suitable for children as may contain small parts.

Shipping

Shipping Worldwide!

The standard service that I use is Royal Mail – Signed For for all UK parcels and Royal Mail International Tracked & Signed for overseas.

Orders are usually dispatched within 1-3 business days of receiving cleared payment and I will always notify the buyer when the parcel has been posted.

Customs Charges and Import Duties: we are not responsible for any charges imposed by the country of delivery. These may vary so please check on the website of your own Government’s country for details.

Payment

I accept the following payment methods :

• UK : Paypal, Credit/Debit Card
• European Union : Paypal, Credit/Debit Card
• Rest of the World : Paypal, Credit/Debit Card

If there is no response within 4 days, the order will be cancelled for lack of payment. If you need more time, just let me know.

Returns & Exchanges

You always know every information about my creations, sizes, materials, photos … but if you need more information, please ask me before buying it because due the nature that they are unique and handmade creations I can not accept returns or exchanges. However, if something happens please always contact me directly at bel [!at] belsminiworld.co.uk as I am always happy to try and sort it out.
If something arrives broken to you, please contact me by email and attach a picture showing the broken part. I will ask you to return the broken creation well protected and in the original packaging, and will make you a new similar one (no refund available). The shipping costs are at your own expense refunded once I receive but I will not refund special shipping costs that were made on your request and that differ from my standard shipping. I will refund the shipping cost upon receipt and check of the item(s). When shipping the items back, the items are your responsibility until they reached me. So if they get lost or damage I will not take responsibility for them (hence not shipping refund or replaced creation to you). I will not refund special shipping costs that were made on your request and that differ from my standard shipping.

Special Orders

– If there’s anything you would like to have at 12th scale just send me a picture and any indications about any variations you may wish and I will come back to you the earliest possible.

– Upon agreement I will ask you 100% of the final price in order to start.
– Waiting time varies between 1 and 4 weeks.