Contact, Terms of Use, Shipping, Payment, FAQ, Retail places & wholesale


CONTACT :

Bel’s Mini World
Sutton Coldfield

Telephone number : 07758 952212

Email contact : bel(at)belsminiworld.co.uk_

TERMS OF USE :

My Tiny Products

Hi, I’m Bel

All my miniatures, jewellery and other different lovely mini-projects are carefully sculptured by myself. That includes each step from the sculpting to the assembling. I also prepare the orders and answer e-mails myself.

Due to the handmade nature of my work, slight variations are normal as all the items are unique pieces. The materials that I use are polymer clay, wood and others when needed. The jewellery is assembled using different kinds of materials. Each product description usually states what materials are used.

All the items displayed on my website are for adult collectors and are not suitable for children under the age of 14 as may contain small parts that can cause choke.

Shipping

Shipping within the UK for orders above £40 is Free Of Charge. For other countries please use the shipping estimator in your cart to check the shipping rates.

The standard service that I use is Signed For (Royal Mail). When shipping abroad I will use registered postage services only. This may add a small cost that is worth for your peace of mind.

Customs Charges and Import Duties: we are not responsible for any charges imposed by the country of delivery. These may vary so please check on the website of your own Government’s country for details.

Orders are usually dispatched within 24 hours of receiving cleared payment, excluding weekends and holidays.

Payment

I accept the following payment methods :

• UK : Paypal, Credit/Debit Card or Bank Transfer
• European Union : Paypal, Credit/Debit Card or Bank Transfer
• Rest of the World : Paypal, Credit/Debit Card or Bank Transfer

If there is no response within 5 days, the order will be cancelled for lack of payment. If you need more time, just let me know.

Returns & Exchanges

Whatever happens please always contact me first at bel(at)belsminiworld.co.uk_
If something arrives broken to you, please contact me by email and attach a picture showing the broken item.
I will ask you to return the broken item and will make you a new one.
If you’re not happy with your purchase, you can either exchange it or get a refund.
I accept returns within 14 days after reception of your order.
The return shipping costs are at your own expense unless the cause was a mistake by my side.
I do not accept returns on customized items or items on sale.

Return your item(s) unworn, unused, well protected and in the original packaging.
I will refund the price for the items and the shipping upon receipt of the items.
When shipping the items back, the items are your responsibility until they reached me. So if they get lost I will not take responsibility for them (hence not refund you).
I will not refund special shipping costs that were made on your request and that differ from my standard shipping.

Special Orders

– If there’s anything you would like to have at 12th scale just send me a picture and any indications about any variations you may wish and I will come back to you the earliest possible.

– Upon agreement I will ask you 100% of the final price in order to start.
– Waiting time varies between 1 and 2 weeks.